My Surron eBike (electric motorcycle) has died. I traced down the problem to the controller module that converts DC battery power to sine wave AC for the brushless motor. Hoping to find a replacement part I discover the parts are sold out. Can't even replace the battery anymore. They have an option to be notified when parts are available. I waited and waited, and finally contacted the only dealer in the US and I am informed that they will never be available. They no longer are a dealer for that brand.
Well, excuse me, then why do they have a waiting list? They do have some parts in stock, but they amount to wheels and bearings, and throttle control that are not much help to get the motor going again.
This leaves a really bad taste in my mouth as far as eBiking goes. If there is no long term support for critical parts, then I'm inclined to believe that this market will not survive the long term. Gee, they have other eBikes for sale. I wonder how long that market will last when they can no longer get critical parts? These critical parts are VERY VERY expensive as well, like half the price of the eBike. I get the feeling they don't want to maintain an inventory, but instead, they want you to just buy the next version of eBike.
I could be wrong here, but, I now no longer am interested in this form of transportation. The C10 and C14 are going to be around for a long long time in my opinion cause parts are still available from what I have seen.
The controller module is not serviceable. I tried to open it up to see if it was a simple cold solder connection. Nope, it's all potted in. Can't even swap out a capacitor or connector if needed. Built to be water tight. Is this the future, throw away eBikes or eMotorcycles?
I can rant on all night about this I suppose. The eBike was fun while it lasted, but I see no point in replacing it.
The battery is still good. Maybe I can use it to power a light when the grid drops the load.
Buyer beware.
Well, excuse me, then why do they have a waiting list? They do have some parts in stock, but they amount to wheels and bearings, and throttle control that are not much help to get the motor going again.
This leaves a really bad taste in my mouth as far as eBiking goes. If there is no long term support for critical parts, then I'm inclined to believe that this market will not survive the long term. Gee, they have other eBikes for sale. I wonder how long that market will last when they can no longer get critical parts? These critical parts are VERY VERY expensive as well, like half the price of the eBike. I get the feeling they don't want to maintain an inventory, but instead, they want you to just buy the next version of eBike.
I could be wrong here, but, I now no longer am interested in this form of transportation. The C10 and C14 are going to be around for a long long time in my opinion cause parts are still available from what I have seen.
The controller module is not serviceable. I tried to open it up to see if it was a simple cold solder connection. Nope, it's all potted in. Can't even swap out a capacitor or connector if needed. Built to be water tight. Is this the future, throw away eBikes or eMotorcycles?
I can rant on all night about this I suppose. The eBike was fun while it lasted, but I see no point in replacing it.
The battery is still good. Maybe I can use it to power a light when the grid drops the load.
Buyer beware.